Common questions
- Where is my data stored?On your iPhone. Even Up has no account and no server that holds your balances. If you turn on iCloud Backup, a copy is saved to your private iCloud.
- How does receipt scanning work?Only when you agree, the photo is sent securely to Google Gemini to be read for its items and totals. Nothing that identifies you goes with it. Our server keeps no copy; the photo stays on your phone with the bill. Google holds it briefly only to prevent misuse.
- Do I need to sign in?No. Everything works without an account.
- I switched phones. How do I move my data?Turn on iCloud Backup before switching, then restore from it on the new device in the app's Data & backup settings.
- How do I delete my data?Delete an entry, person, or bill to remove it, or delete the app to remove everything stored locally.
- Does Even Up move money?No. Even Up never moves money and never connects to your bank. It keeps track of what is owed and can write the message asking for it, which you then send yourself. Paying happens wherever the two of you normally pay each other.
Reporting a problem
The fastest route is Settings → Help & feedback in the app. Pick the topic that best matches what happened and leave Attach app and device info on, so the report includes your app version.
If the math on a balance looks wrong, tell us which two people it is between and what you expected. Do not send private financial information you do not want included in an email.
Privacy
Read the Even Up Privacy Policy for full details on what stays on your phone and what happens when you choose receipt scanning.